Payment, returns & delivery
Clear information about paying securely, receiving your order and using our satisfaction guarantee.
Payment information
All prices are displayed in Australian dollars. Available secure payment methods are shown at checkout, where you can review your order, delivery details and total before completing payment.
Once your payment is accepted, an order confirmation will be sent to the email address provided during checkout.
Delivery information
Orders are sent within Australia using a tracked delivery service. Estimated delivery times from dispatch are:
- Sydney: 2–3 business days
- Other New South Wales: 2–4 business days
- Brisbane, Canberra, Melbourne and Adelaide metro areas: 2–5 business days
- Other capital-city and regional areas: 3–10 business days
Delivery estimates may vary because of carrier delays, public holidays, severe weather or remote locations.
No time limit satisfaction guarantee
This guarantee applies to online purchases made through www.hairrestoreadvanced.com.au. You may use Hair Restore Advanced for 3 months, 6 months, 9 months or even 12 months. If you are not satisfied with the products or your results, contact us to request a refund of the product purchase price. Original shipping costs are excluded.
Call 1300 944 438 or use our contact page.
Our customer service team will provide a short feedback form. You do not need to return the products or packaging.
Eligible product-price refunds are typically processed within 14 days after we receive the required information.
Damaged, defective or incorrect items
Please contact us promptly if your order arrives damaged, defective or incorrect. Keep the product and packaging while we assess the issue. We will provide instructions and arrange an appropriate remedy.
Hair Restore Advanced products are guaranteed against defects for 12 months from the purchase date.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. These rights apply in addition to our satisfaction guarantee.